Intelligent Automation Saves €17 Million for Coca-Cola Europacific Partners
The Pain
Coca-Cola Europacific Partners, serving 600 million consumers across 31 markets, needed to balance standardized processes with flexibility for unique customer requests. Their customer service teams were bogged down with manual data searches, and the order-to-cash process suffered from errors and inefficiencies. Different order formats and individualized rules created significant manual work [citation:9].
The Intervention
I architected an intelligent automation program using 60 digital workers alongside 19 employees. We implemented end-to-end automation of the order-to-cash process, including intelligent document processing for diverse order formats. Digital workers now extract data, recognize customer-specific SKUs, recalculate quantities, and perform real-time availability checks. The solution includes a live dashboard for order status monitoring [citation:9].
The Profit
The automation delivered €17 million in savings and returned 580,000 hours (278 working years) to the business. Order processing is now 99% faster—completed in seconds instead of hours—with error rates reduced by 80%. Digital workers operate across sales, finance, HR, operations, IT, supply chain, and logistics. During the Olympic games, the team rapidly adapted automations to support sustainability initiatives, avoiding three additional staff hires [citation:9].