100% Digital Transformation for Zensar Technologies
The Pain
Zensar Technologies, a mid-tier IT services company with 7,000 employees, faced a critical challenge: client expectations were shifting from technical competency to value-added digital expertise. CEO Sandeep Kishore recognized that 'relevancy is the new currency' and that to help clients transform, Zensar first needed to transform itself [citation:8].
The Intervention
I led a six-quarter internal transformation initiative to make Zensar '100% digital.' We built native mobile and cloud-based applications to digitize every internal process, starting with ZenVerse—a platform connecting employees across geographies. By 2018, all internal processes were digital, with employees using 35+ platforms on their mobile devices. We transitioned from 'Living Digital' to 'Living AI,' embedding AI across R&D, sales, talent, finance, and service delivery [citation:8].
The Profit
Digital services grew from 32% of revenue in 2017 to 54% in 2020. The company secured major deals including a $79 million contract with the City of San Diego. Employees gained the ability to work from anywhere with full access to digital tools, and the company positioned itself to compete with IT services giants for large-scale transformation projects [citation:8].